Nexus4kTV Refund Policy
Last updated: October 27, 2026
This page explains when a Nexus4kTV subscription can be refunded, how to ask for a refund and how long it takes. We want the rules to be clear before you pay.
When you can get a refund
You may be entitled to a full or partial refund in these cases:
- Technical failure: the service is completely non-functional on your compatible device for 72 or more consecutive hours because of a fault on our side.
- Duplicate payment: you were accidentally charged twice for the same subscription period.
- First 7 days for new customers: you are a new customer and ask within 7 days of your first purchase, after trying support-led troubleshooting with our team.
When a refund is not given
Refunds are not given when:
- you are unhappy with the channel list or the content;
- your internet connection is too slow or unstable to stream;
- you broke our terms of service, for example by sharing your account;
- you face geo-blocking in your country that is beyond our control.
How to ask for a refund
- Message our team on WhatsApp (the button is on our contact page).
- Start your message with Refund request.
- Include the details listed below.
A message can look like this:
Refund request
Name: [your full name] E-mail used for my order: [your e-mail] Order or transaction ID: [your ID] Reason: [a short explanation, for example the service has not worked for three days] Already tried with support: [what you tried] Device and app: [for example Fire TV Stick with IPTV Smarters Pro]
What we need to process your refund
- the e-mail address used for your order;
- your order or transaction ID;
- a short reason and the steps already tried with support;
- your device and app (for example Fire TV Stick with IPTV Smarters Pro).
How long it takes
| Step | Timing |
|---|---|
| Our team reviews your request | 0 to 3 business days |
| The refund is sent to your original payment method | the same day it is approved |
| The money appears on your card statement | 5 to 10 business days, depending on your bank or card issuer |
Weekends and public holidays can add a short delay. We let you know on WhatsApp at each step.
Avoiding problems before you pay
Most issues can be settled before a refund is needed:
- Check your device: make sure your device and app accept an M3U link, an Xtream Codes login or a MAC portal URL. Our IPTV setup guide lists the apps per device.
- Check your connection: we recommend 30 Mbps or more on 5 GHz Wi-Fi or Ethernet.
- Ask about a trial: read how the IPTV free trial works, or start with the 1-month plan.
- Ask support first: most setup problems are solved with the team on WhatsApp.
Questions
How long does a refund take? Our team reviews a request within 3 business days; once approved, the refund can take 5 to 10 business days to show on your statement, depending on your bank.
Can I get a refund if I just changed my mind? Outside the cases above, no. New customers have a 7-day window after their first purchase, after troubleshooting with support; after that, change-of-mind refunds are not available.
Do plans renew automatically? No. Each term is paid once through a payment link, so you are never charged for a renewal you didn't ask for.